Terms of Service

Last updated: 30 October 2026

Welcome to Munjal Bollywood Star Gifts we, a wholesale gift and home décor business at 1st Floor, 3453 Lallu Misser Galli, Sadar Bazaar, New Delhi, Delhi 110006. By visiting munjalbollywoodstargifts.in , placing an order, or contacting us through WhatsApp, phone, or email, you agree to these Terms of Service. If you do not agree, please do not use the Website.

1. About Our Business

We are a wholesale supplier of gifts, showpieces, clocks, lamps, diffusers, mugs and sippers, photo frames, artificial flowers, candle stands, metal art, water fountains, god idols and related décor items. Our products are sold mainly in bulk to retailers, resellers, and businesses. Individual buyers are welcome, subject to the minimum order values below.

2. Eligibility

You must be at least 18 years old and legally able to enter into a contract under Indian law to place an order. Business customers confirm that they are authorised to order on behalf of their business.

3. Products, Descriptions and Images

We try to show product images, descriptions, sizes, and colours accurately. Because products are handmade, imported, or photographed under different lighting, slight differences in colour, finish, size, or design may occur.
Product codes, sizes (for example, height and width in inches), and carton quantities (for example, “Pcs/Ctn”) are given for guidance.
Product availability can change without notice. We may discontinue or modify products at any time.
Products shown on the Website are decorative or gift items. Please read any usage notes before use, especially for electrical items such as lamps and diffusers.

4. Pricing and Payment

All prices are in Indian Rupees (₹) and are wholesale rates unless stated otherwise.
Prices, discounts, and offers may change without prior notice. The price at the time we confirm your order applies.
Prices [include / exclude] GST and other applicable taxes. [Confirm which applies and whether GST invoices are issued.]
We make every effort to keep prices correct. If a product is listed at a clearly wrong price, we may cancel or correct the order and inform you before dispatch.
Payment methods: [UPI, bank transfer/NEFT/RTGS, cards, and any other methods you accept]. Orders are processed only after payment is received or confirmed, unless we have agreed otherwise in writing.

5. Minimum Order Value

Offline orders: minimum ₹7,000.
Online orders: minimum ₹10,000.

Orders below the minimum may be declined or may attract additional charges at our discretion.

6. Discounts and Offers

Promotional offers, coupon codes, and cart discounts (such as “₹100 OFF”) are subject to their stated conditions and may be withdrawn at any time.
An additional 5% discount on the wholesale rate may apply when you take an item in a sealed box without opening it, as stated on our Website. This applies only to items we mark as eligible and cannot be claimed after the box is opened.
Offers cannot be combined unless we say so.

7. Orders and Acceptance

Placing an order is an offer to buy. A contract is formed only when we confirm the order by WhatsApp, phone, email, or invoice.
We may refuse or cancel any order, for example because of stock unavailability, pricing errors, suspected fraud, or incomplete information.
Please check product codes, quantities, colours, and your delivery details carefully before confirming. Changes after confirmation may not be possible once packing has started.

8. Packaging Charges

Carton and packing charges are extra and depend on the packing type you choose. Charges listed on our Website at the time of writing are:

Rssi Patti Packing: ₹150
Jota Packing: ₹400
Bundle Packing: ₹450
Nag Premium Packing (Rssi Patti with thermocol and bubble wrap): ₹750
Air Cargo Packing: ₹1,500
Wooden (Lakdi) Carton Packing: as quoted

These rates may change, and the charges confirmed on your order apply. Fragile items such as glass, ceramic, and marble should be sent with premium packing. We are not liable for breakage during transit where you chose a lower level of packing against our advice.

9. Shipping and Delivery

We deliver across India through transport and courier partners. [Add details: dispatch time, who pays freight, and whether delivery is door-to-door or to the transport godown.]
Delivery timelines are estimates and not guarantees. Delays caused by transporters, weather, strikes, festivals, or other events outside our control are not our responsibility.
Risk of loss or damage passes to you once the goods are handed to the transporter or courier. We recommend you check the parcel on delivery.
Please give a complete and correct address and a working phone number. We are not responsible for failed deliveries caused by incorrect details.

10. Inspection, Damage, Returns and Refunds

Damage during transportation. Once goods are handed over to the transporter or courier, the risk of loss, breakage, or damage passes to the customer. Damage, breakage, or loss during transportation is not covered by the company, and we will not replace, refund, or compensate for it. Because gift and décor items such as glass, ceramic, marble, and electrical products are fragile, we strongly recommend choosing premium packing (see Section 8) and taking transit insurance from the transporter. Any claim for transit damage must be made by the customer directly with the transporter or courier.

Inspection on delivery. Please check the parcel before accepting it. If the outer packing is damaged or tampered with, note it on the delivery receipt and take photos or a video. This will help you with your claim to the transporter.

Wrong or missing items. If you receive a wrong item or a missing quantity compared to your confirmed invoice, tell us within [48 hours / 3 days] of delivery on WhatsApp (+91 93556 92297) or by email, with an unboxing video and clear photos. Valid claims will be resolved by replacement or credit note at our discretion.

Returns. Returns are not accepted for change of mind, items that were used or damaged after delivery, items without original packing, opened sealed-box items, customised or made-to-order products, or items sold on clearance or special offer.

Slight variations. Minor differences in colour, finish, or size are normal for handcrafted and imported products and are not considered defects.

11. Customization (Factory Orders)

We offer customised and made-to-order products through our factory. Custom orders need advance payment is variable, written approval of designs, samples, and specifications, and a minimum quantity as quoted.
Production and delivery times are given at the time of quotation.
Custom orders are non-cancellable and non-returnable once production has started, except for proven manufacturing defects.
You confirm that any logo, artwork, or design you provide does not infringe anyone’s intellectual property rights, and you agree to compensate us for any claim arising from it.

12. Cancellations

You may request cancellation before the order is dispatched. Cancellation may not be possible once packing has started, and charges may apply for packing or custom work already done. We may cancel an order for reasons in Section 7, and we will refund any amount paid for the cancelled part.

13. Warranty and Electrical Products

Electrical products such as lamps, diffusers, LED items, and water fountains are sold with [warranty details, or “no warranty beyond the manufacturer’s, if any”]. Please follow the usage instructions and use the product only with a suitable power supply. We are not liable for damage caused by misuse, wrong voltage, water damage, or unauthorised repair.

14. Accounts and Website Use

If you create an account or share contact details, you must give accurate information and keep your login details confidential. You agree not to:

Use the Website for anything unlawful or fraudulent.
Copy, scrape, or reuse our product photos, descriptions, catalogues, or PDFs without our written permission.
Interfere with the Website’s operation or security.
Submit false orders or misleading information.

We may suspend or terminate access if these Terms are violated.

15. Intellectual Property

All content on the Website, including the name “Munjal Bollywood Star Gifts”, logos, images, product descriptions, catalogues, videos, and graphics, belongs to us or is used with permission and is protected by applicable law. Resellers may share our product images to promote products bought from us, but may not claim them as their own, alter our branding, or use them to suggest an official partnership.

16. Reviews and Testimonials

Customer reviews on the Website reflect individual experiences and are not guarantees of similar results. Ratings and statistics shown on the Website (such as years of experience, number of products, and Google ratings) are provided in good faith and may change over time.

17. Third-Party Links and Services

Our Website links to third-party platforms such as WhatsApp, YouTube, Instagram, and Google. We do not control these platforms and are not responsible for their content or policies. Payment, courier, and transport providers have their own terms.

18. Limitation of Liability

To the fullest extent permitted by law:

The Website and products are provided on an “as is” and “as available” basis.
We are not liable for indirect, incidental, or consequential loss, including loss of profit, business, or goodwill, arising from the use of the Website or products.
Our total liability for any claim relating to an order will not exceed the amount you paid for that order.

Nothing in these Terms limits any rights you have under the Consumer Protection Act, 2019 or other laws that cannot be excluded.

19. Indemnity

You agree to compensate us for any loss, claim, or expense arising from your breach of these Terms, your misuse of the Website, or your resale or use of the products in violation of the law.

20. Force Majeure

We are not liable for any delay or failure caused by events beyond our reasonable control, such as natural disasters, government orders, strikes, supply shortages, transport disruption, or internet or power failure.

21. Privacy

Your use of the Website is also governed by our Privacy Policy, which explains how we collect and use your personal information, including name, phone number, address, and order details.

22. Changes to These Terms

We may update these Terms from time to time. The updated version takes effect when posted on the Website with a new “Last updated” date. Continued use of the Website or placing orders after that means you accept the changes.

23. Governing Law and Jurisdiction

These Terms are governed by the laws of India. Courts at Delhi will have exclusive jurisdiction over any dispute arising from these Terms or your use of the Website. We encourage you to contact us first so we can try to resolve any problem amicably.

24. Contact Us

Munjal Bollywood Star Gifts
1st Floor, 3453 Lallu Misser Galli, Sadar Bazaar, New Delhi, Delhi 110006
Phone: +91 98101 24981
WhatsApp: +91 93556 92297
Email: munjalbollywoodstarg@gmail.com
Customer support hours: Monday to Saturday, 10:00 AM to 7:00 PM